Shipping & Returns
Returns Policy
30 day's Money Back Guarantee.
15% Restock Fees.
Seller does NOT Pay Return Shipping.
Seller
Notes: Buyer must pay shipping charge when returning the item. Please
email us if you wish to return the product with invoice.
Product should not be opened and have all original tags on item.
Shipping Policy
Please allow 2 to 3 business days to process your order.
* Free shipping: We ship FREE to anywhere in the world and will provide a Tracking number if requested.
* We also ship to Military APO/FPO addresses.
* Estimated delivery time is 14-21 days.
* We are not responsible for any custom tax or fees.
* Items returned 'unclaimed' by your post office, you will be required to pay for shipping the second time.
Important:
Orders are normally processed within 48 hours after we confirm the
payment. Due to the volume of orders to process, we may not immmediately
be able to update the order status at our site, which means your order
status might remain "Awaiting Shipment" even the goods are dispatched.
If there are any problems regarding your payment or orders, we will
contact you in time. If you don't get any emails or order update
notification from us after your payment, it means you order is going
smoothly.
Return/Exchange Policy
You may return the item(s) to us for a full refund.
* Product claims for relacements or refunds will need to be advised by email within the period of 10 days after your product has been delivered.
* All claims outside this time period will not be recognised as eligible.
* The DVDs must not be played and still sealed in the original packaging (to avoid people making illegal copies).
* In the rare event of damaged or faulty discs, replacement discs will be offered.
* If the item(s) is lost by the courier, then we will issue you a FULL REFUND INCLUDING SHIPPING COSTS.
* All returns must be returned before any refund or exchange is offered.
* All returned items are subject to a 15% restocking fee if returned opened or in a non-factory sealed box.
*
There is no restocking fee for defective product returned in exchange
for the exact same product, or for product originally purchased as Open
Box.
* There is no restocking fee for DVD/CD set returned to us un-opened.
*
You will be responsible for all shipping and insurance charges for
returns, unless otherwise indicated. If you choose not to insure your
package and we do not receive the return of the product, you will be
responsible for any loss or damage.
* 25% restocking fee will be
charged to any opened DVD/CD returns or unopened returns AFTER 30
days. NO EXCEPTION to this policy.
* Orders can not be canceled once
shipped. Please contact us if you no longer want the order after your
order is processed and shipped. You will need to return the order to us
after its delivery. Under no circumstances should you refuse the
delivery and demand a full refund. Shipping cost will be deducted from
refund if the delivery was refused. You will also be responsible for the
return shipping cost if you refuse the delivery.